Terms & Conditions

These "Terms and Conditions" govern you ("The User") in your use of the Designer Group (hereinafter named "Designer Group NZ Ltd") procollagen.co.nz website ("The Website"). Accessing The Website gives your consent that you agree to be bound by these Terms and Conditions as set out in this notice.

Payment Options and Security Policy

All transactions will be processed in New Zealand currency (NZD).

We only accept credit card payment for orders via The Website.

Security Policy and E-commerce Privacy

Our checkout pages are secure and encrypted using SSL, and all Credit Card transactions are verified in real time using Direct Payment Solutions (DPS).

Please note that to protect Designer Group and the interests of customers, we check all transactions very carefully to help prevent attempted fraud. A transaction may be refused if Designer Group is not satisfied with its legitimacy.

DPS process all credit card transactions on behalf of Designer Group via The Website.

Your private information required for processing your orders placed through The Website will be kept in the strictest confidence by Designer Group and not sold or made known to third parties, namely your personal information, credit card details, delivery address and telephone numbers. Only necessary information, namely your delivery address and contact phone number will be made known to third parties appointed by Designer Group to deliver your order.

Please note that Credit Card details are not requested by, collected or submitted to Designer Group systems. Credit Card details are requested by DPS on our behalf and are protected by them.

Please click here to view the DPS Privacy Statement.

Agreement of Sale and Order Confirmation

An agreement of sale and order confirmation between Designer Group NZ Ltd and a user only comes into effect when a credit card authorisation is received from the issuing bank. Adding products to your "shopping cart" does not constitute an agreement of sale or order confirmation. Designer Group NZ Ltd reserve the right to decline any sale at any point, in such instances the user will be refunded any monies which may have been received.

We reserve the right to decline an order for any reason.

Designer Group NZ Ltd do not offer products or services to minors, if you are under the age of 18, you may not respond to or accept or act upon any offers in the Website.

Shipping and Handling Information

Calculating Delivery Dates

We ship most orders within 1 business day of receipt of confirmed sale. Orders are shipped via our elected courier company.

Please be aware that orders placed after midday on a business day will usually be dispatched the next business day. Our Courier does not deliver on weekends or public holidays, as such please do not include these days when estimating your expected delivery date.

Delivery Addresses

Our Courier does not deliver to P.O. Boxes so you must provide a valid New Zealand street address for delivery at time of placing your order.

Delivery Charges

Delivery charges are calculated by the website at the time you place an order and are charged to your order to al during online payment.

Charges are as follows:

• Auckland Metropolitan Area: $0.00
• Rest of North Island: $0.00
• South Island: $0.00

We reserve the right to vary the freight charges either as per customer instructions or as per courier pricing tables that may apply.

Signature Upon Delivery

We require a signature upon delivery of your parcel; therefore please ensure that there is somebody available to receive the parcel at the address you provide. Please inspect the parcel and condition of the box upon receipt, if the box is visibly damaged please mark this information on the waybill or delivery note presented to you by the courier.

Delivery Problems

A special fee will apply for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to the customer's error. This extra cost will generally be the standard freight fee, ex the Auckland warehouse but other factors may apply. We generate Address labels directly from the shipping information you have entered when creating your account. If you provide us an incorrect area code or other address error e.g. incorrect or missing house or apartment number, you will be charged a fee since the Courier Company will charge us a fee for this correction.

International Orders

We do not currently complete orders via The Website for shipment to international destinations (those outside New Zealand). Orders can be requested for shipment to countries other than New Zealand, but the payment for these cannot be completed at The Website. For shipments to countries other than New Zealand please place an order through The Website and follow the instructions, or contact us directly.

Goods and Services Tax

All product prices as advertised on The Website are inclusive of GST at 15%.

Damages and Shortages

Products damaged during shipping or missing items must be reported to Designer Group within 24 hours of receipt. Designer Group will then either issue you credit or send replacements for the amount of any confirmed damaged or missing products. Designer Group may contact the courier company for visual inspection of the products and box. Designer Group will then either issue a credit or send replacements for the amount of any confirmed damaged or missing products.


You may cancel your order without charge at any time up to the despatch of goods to your address. Any charge to your credit card will be reversed. With the exception of Items especially purchased in for you.

Product Returns

If you wish to return a product, you must contact us by phoning (09) 489 1442 or email or orders@dgroup.co.nz within 14 Days of the date of your invoice.

You must return the goods in their original condition and packaging. All items must be un-opened unless they are faulty.

We will refund you the product only, by the same method that you paid for your purchase. Freight will only be refunded where the product is faulty or arrived damaged.

Your refund is not guaranteed until we receive the product, and deemed it to be in saleable condition.

Back Orders

We stock all items advertised on The Website. Although every attempt is made to maintain inventory of each product, occasionally we may run out of certain products. In this case, we will mark the product "Out of Stock" on The Website. Products that are marked "Out of Stock" are unable to be ordered via The Website.

Privacy Statement

Please click here to view our Privacy Policy.

Information Collected

Collection of Personal Information

Generally we may collect personal information from visitors to The Website if they (1) sign up to receive newsletters, (2) contact us, (3) complete a registration form, survey or participate in any competitions or interactive portions of The Website, (4) make product enquiries. With these activities we may collect personal information, including, but not limited to; name, e-mail address, telephone number and fitness goals. We may combine this information with those received from other sources, for example: (1) information we receive from customers when they call us or (2) from information customers submit to us at retail locations or promotional events.

Use of Information

We may use your personal information for any of the following: (1) to fulfill product orders and information requests, (2) to send promotional materials and newsletters from Designer Group , (3) to administer competitions offered on The Website; (4) to help us provide better service to our visitors and customers.

Disclosure of Information

Designer Group will not disclose any of your personal information to any third parties or affiliates without your prior approval.

Please click here to view our Privacy Policy.

Copyright, Intellectual Property Rights, Limited License

All rights to the content, (including but not limited to written text and images, devices and mechanisms), of The Website is reserved and retained by Designer Group . The User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights to the content.

All such proprietary works, and the compilation of the proprietary works, are copyright, to Designer Group NZ Ltd its affiliates or subsidiary, or any other third party owner of such rights, and is protected by New Zealand laws.

Designer Group grants to The User, subject to the provisions of our Terms and Conditions, non-exclusive, non-transferable, limited and revocable right to access and display content for personal, non-commercial and informational purposes only.

The Website and its content may not be reproduced, duplicated, copied, resold, visited or exploited for any commercial purpose without the express prior written consent of Designer Group . The User is not allowed to collect product descriptions or other information displayed on The website, nor derive use of The Website or its content for the benefit of another merchant without the express written consent of Designer Group.


The Website and all product information and products advertised herein is not intended to be construed as medical advice, nor intended to be used to treat, cure or diagnose disease. By embarking on a nutritional, supplement or exercise program as published on The Website you warrant that you are medically fit to do so. Designer Group do not offer products or services to minors, if you are under the age of 18, you may not respond to or accept or act upon any offers in The Website. Designer Group make no warranty or representation as to the completeness of the information provided due to the condensed format in which information is supplied and inaccuracies that may exist due to typographical errors.

Updating of Terms and Conditions

Designer Group reserves the right to change or in whole or part, the Terms and Conditions. Changes to the Terms and Conditions will become effective upon publication to the The Website. The User is obliged to check the Terms and Conditions at The Website for any updates. Continued use of The Website following a publication of changes or updates to the Terms and Conditions will be considered as acceptance by The User to abide by and be bound by the Terms and Conditions, including the provisions of any changes or updates.

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